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Title
Text copied to clipboard!Fleet Dispatcher
Description
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We are looking for a Fleet Dispatcher to join our transportation and logistics team. The Fleet Dispatcher will be responsible for coordinating the daily operations of our vehicle fleet, ensuring timely deliveries, efficient routing, and effective communication between drivers and management. This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. The ideal candidate will have experience in dispatching, logistics, or transportation, and possess excellent problem-solving abilities. As a Fleet Dispatcher, you will monitor vehicle locations, assign routes, handle customer inquiries, and respond to unexpected issues such as delays or vehicle breakdowns. You will also be responsible for maintaining accurate records of vehicle movements, driver hours, and delivery schedules. The role involves using dispatch software and GPS tracking systems to optimize routes and ensure compliance with company policies and transportation regulations. You will work closely with drivers, warehouse staff, and management to ensure that all deliveries are completed safely and on time. Strong communication skills are essential, as you will be the main point of contact for drivers and customers regarding delivery status and any issues that arise. The Fleet Dispatcher must be able to handle multiple tasks simultaneously, prioritize effectively, and remain calm under pressure. This position offers the opportunity to play a key role in the smooth operation of our logistics network and contribute to customer satisfaction and operational efficiency.
Responsibilities
Text copied to clipboard!- Coordinate and dispatch vehicles for deliveries and pickups
- Monitor vehicle locations and driver progress using GPS systems
- Communicate with drivers to provide instructions and resolve issues
- Optimize delivery routes for efficiency and cost-effectiveness
- Maintain accurate records of vehicle movements and schedules
- Respond to emergencies, delays, or vehicle breakdowns promptly
- Ensure compliance with transportation regulations and company policies
- Liaise with customers regarding delivery status and inquiries
- Collaborate with warehouse and logistics staff for smooth operations
- Prepare daily and weekly reports on fleet activities
Requirements
Text copied to clipboard!- High school diploma or equivalent; additional education is a plus
- Previous experience in dispatching, logistics, or transportation
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency with dispatch software and GPS tracking systems
- Ability to work under pressure and handle emergencies
- Attention to detail and problem-solving skills
- Knowledge of transportation regulations and safety standards
- Flexibility to work various shifts, including evenings and weekends
- Basic computer skills, including MS Office
Potential interview questions
Text copied to clipboard!- What experience do you have in dispatching or fleet management?
- How do you handle high-pressure situations or emergencies?
- Are you familiar with GPS tracking and dispatch software?
- Can you describe a time you optimized a delivery route?
- How do you ensure compliance with transportation regulations?
- What steps do you take to maintain accurate records?
- How do you communicate with drivers and customers?
- Are you willing to work flexible hours, including weekends?
- What strategies do you use to resolve conflicts or delays?
- How do you prioritize multiple tasks during busy periods?
